Division/Department: Quality Department


Location:  Quality

Job Title: Quality Department Technician (Pay range:  $15-20/hr)


Reports to: Quality Manager

Essential Job Functions and Responsibilities

  • Support ensuring QMS (Quality Management System) processes are established, implemented and maintained
  • Support ensuring LMS (Laboratory Management System) processes are established, implemented and maintained
  • Assist with developing inspection procedures, process sheets, and other production documentation, as required in coordination with the Company’s production procedures
  • Ensure department maintains Quality Standards, participate in quality audits and lead resolving nonconformity issues, root cause analysis, 8D’s and generating proof of all corrective measures as needed or directed by Management
  • Responsible for assisting with Company performance reporting as determined by Management to ensure organization is meeting and exceeding job timing and quality goals including but not be limited to reports summarized in this job description
  • Ensure customer requirements are addressed and that customer satisfaction is monitored and maintained; including delivering quality documents / reports to customers as needed or requested by Management
  • Review and sign-off on production approach to meeting quality requirements for customer jobs during project kick-off; sign-off on release of customer shipments and job closing / quality reviews as needed or requested by Management
  • Assist with maintaining safety records and procedures
  • Create Work instruction, Quality Alerts and other necessary documents to support quality within the facility
  • Assist with maintaining current and qualifying for new Quality Certifications
  • Support and assist with creating, implementing, analyzing and reporting results of customer / supplier surveys, audits, etc.
  • Perform in house gage calibration and maintain calibration records metrics / eMaintenance
  • Responsible for creating PPAP paperwork, FEMA, Control Plans and other required documentation.
  • Assist with raw material inspection, heat treat / plating data and inspection, along with monthly reports
  • Perform other tasks and duties as assigned or requested

Duggan’s Customer Service Commitment:

  • Treat every customer like they are the most important one
  • Communication is a contact sport, so do it early and often
  • Always summarize next steps
  • Be responsive, flexible and go the extra mile
  • Quality before Delivery

Skills and Specialized Knowledge:

  • Effective written and verbal communication skills
  • Build a positive working relationships with other departments to achieve company-wide goals and business objectives
  • Be proficient in Microsoft Office, including but not limited to Outlook, Word, and Excel; and Company’s ERP system
  • Strong ISO experience and training
  • Strong knowledge of print reading (GD&T) methodologies and interpretation
  • Proficient in Gage R&R studies and reporting
  • Must have a positive attitude (Issues are Opportunities for Improvement)
  • Disciplined in Lean & 5s activities
  • Must be Organized and Detail Oriented
  • Self-Motivated/Self-Starter
  • Minimum of 2 years of experience required

Performance Metrics and Performance Reporting:

 This is a summary of Performance Metrics and Performance Reporting to be supported by this role. Final targets, reporting sources, department responsible for report generation, and frequency will be determined and communicated by management:

  • Performance Metrics
    • Annual Certification Compliance %
    • # Non-Conformity Issued by Customer
    • On-Time Delivery of Corrective Measures
  • Report Generation Responsibilities
    • On Time Job Delivery
      • Actual Deliver Date vs Customer Due Date
    • On Quality Job Delivery
      • % Jobs on Quality
      • Defect / Re-Work % of Jobs
    • Other Monthly Performance Reporting as Defined and Directed by Management